At C2Intel we value your privacy and are committed to protecting and processing your personal information responsibly.
This privacy statement describes how C2Intel collects, uses, and shares personal information about consumers and other individuals within our clients, business partners, supplier and other organizations with which C2Intel has or contemplates a business relationship.
Where we provide products, services, or applications as a business-to-business provider to a client, the client is responsible for the collection and use of personal information while using these products, services, or applications. This collection and use is covered by the client’s privacy policy, unless otherwise described. Our agreement with the client may allow us to request and collect information about authorized users of these products, services, or applications for reasons of contract management. In this case, this privacy statement, or a supplementary privacy notice, applies.
We may provide additional data privacy information by using a supplementary privacy notice.
The information that we collect and use may include profile information, interactions on webpages, marketing preferences, information to investigate malicious activities, recordings or transcripts of your conversations with us for support purposes, information to improve our business operations, and more.
You can create an account with C2Intel by creating a C2Intel_id. A C2Intel_id provides C2Intel with your name, email address, mailing address, and related information that you may provide. We may require a C2Intel_id for certain services.
We may also store your details from business contact information that you provide to us, or that we collect from your organization, our Business Partners, or our suppliers.
A C2Intel_id uniquely identifies you when you access our websites, make a request or order, or use a product or service. If you log into our websites with a C2Intel_id we may link the information we collect with your account. The email address in your C2Intel_id may be used to contact you in relation to any services to which you subscribe.
Business contact information is typically information that you would find on a business card, such as name and business contact details. We use this information to contact or communicate with you about business matters. If we receive business contact information from a third party, such as an C2Intel Business Partner or supplier, we will confirm that the information was shared appropriately.
We may also combine your business contact information with other business-relevant information, such as information about your professional education, skills, work experience, or other publicly available information, such as business-related blogs, publications, job roles, and certifications. This information may be used to tailor our interactions with you in any part of C2Intel’s business, for example in the sales process, to maintain a relationship with you, and for post-contractual relationships.
If your account is created by using an email address containing a domain owned by an organization which you are employed by, contracted to, or volunteer for, your organization can:
If your account was created as, or is converted to, an enterprise ID, your organization manages your account information. It is also the authenticating agency for your ID, meaning your access is controlled by your organization’s login service.
If your C2Intel_id is created through an Enterprise Federation Partner (Identity Provider), basic personal information is collected from the Identity Partner and shared with C2Intel.
Our websites offer ways to communicate with you about us, our products, and services. The information that we collect on websites is used to provide you with access to the website, to operate the website, to improve your experience, and to personalize the way that information is provided to you. If you visit our websites without logging in with an account, we may still collect information that is connected to your website visit.
We collect information about your use of our websites, such as:
We use this information to improve and personalize your experience with our websites, provide you with content that you may be interested in, create marketing insights, and to improve our websites, online services, and related technologies.
We also collect the information that your browser or device automatically sends, such as:
We use this information to provide you with access to our webpages, improve the webpage view on your device and browser, adapt to your settings and language, and adapt content for relevancy or any legal requirements for your country. We also use this information to comply with system and network security requirements, and to provide support.
We also provide platforms and forums that enable online sharing, support, and collaboration among registered members. Any information that you submit to these platforms may be made available to others on the internet, or removed by us, as covered in the platform privacy notice or terms. We are not responsible for any content that you make available through your use of our products or services.
We prepare reports on the use of our websites to derive insights into trending topics and general market knowledge. These reports may be provided to third parties with details on how users interacted with or showed interest in the third-party products or services that were presented on our websites.
We accept no responsibility for the content provided on, or privacy practices, of third-party websites or applications.
The information that we collect on our cloud and online services may include:
This information is collected to provide you with access, to operate the service, for support, to personalize and improve your experience of the service, to develop other services and technologies, and generate technical and market insights. For more information on the technologies that we use to collect this information, and setting your preferences.
As a public cloud provider, C2Intel does not use personal information processed under a contract for the purposes of marketing and advertising without express consent.
Mobile application privacy notices may provide details about the information that is collected by the app, such as geo-location information or the unique User-ID of a device. Unique User-IDs are used to connect to servers and to connect the use of the device across apps. Depending on the functions of the app, you can tailor your privacy settings by using the settings menu or in your user profile.
C2Intel Learning offers education services and collects information on course completions to be able to provide you with credentials, certificates, or further information when needed.
We accept no responsibility for the content provided on, or privacy practices, of third-party websites or applications.
Subject to your preferences, we use the information that we collect to communicate with you about relevant products, services, and offerings. We also use this information to personalize your online experience with our content and advertisements and to develop internal marketing and business intelligence. To set or update your preferences with regards to marketing communications by email, phone, or postal. You may also submit an opt-out request, or select Unsubscribe at the bottom of each marketing email.
We use information that we collect for marketing purposes. This may include information:
Subject to your preferences, we may use this information to market to you regarding C2Intel products, services, and offerings. For example, we may:
To set or update your preferences with regards to marketing activities using your email address, phone, or postal address, visit the C2Intel Privacy Preference Center. You may also submit an opt-out request, or select Unsubscribe in each marketing email.
To opt out of the use of your hashed email for personalization or targeted advertising, you can withdraw your email consent by using any of these options.
We also use this information to develop marketing and business intelligence, which is essential for our business operations. For example, we may:
A contractual relationship is created when you order a trial, or a product or service from us. While we mainly provide our products and services to businesses, individuals may also enter into an agreement with us directly as a client. We may collect any information that is reasonably necessary to prepare for, enter, and fulfill, the contractual agreement.
The information collected in a contractual relationship may include the business contact information of the requester, a C2Intel_id, and the order details. Information that is required for shipment and payment, for the implementation of services, or to grant access to the product or service may also be collected.
This information may be collected for various purposes, depending on the nature of the products or services, for example, for contractual management and compliance, to provide support, for the improvement or development of our products and services, to contact you for customer satisfaction surveys, and to generate technical and market insights.
The information collected in a contractual relationship is not used for the purposes of marketing and advertising without obtaining consent before processing.
When you contact us to request support, including through LiveChat, we collect your contact information, problem description, and possible resolutions. We record the information that is provided to handle the support query, for administrative purposes, to foster our relationship with you, for staff training, and for quality assurance purposes.
The information that we collect may include any information exchanged during our phone conversations or provided during Live Chat support sessions on our websites. This may include a recording or transcript of your conversations with us. We may use this information to inform you of products or services that are related to your support request. This can include product updates or fixes, and we may combine the information that is collected through other interactions with you or your organization to provide more valuable suggestions in relation to product support, such as any available training regarding the issue.
While we handle the support case, we may have incidental access to information that you have provided or information that is on your system. This information may contain information about you, your organization's employees, customers, or other relevant parties. The conditions regarding the handling and processing of this information is covered by the applicable Terms of Use or other agreements between your organization and C2Intel, such as the Terms of Use for Exchanging Diagnostic Data.
We may collect and use information to protect you and C2Intel from IT security threats and to secure the information that we hold from unauthorized access, disclosure, alteration, or destruction. This includes information from our IT access authorization systems, such as log-in information.
The security solutions we use to protect your information, our infrastructure, and our networks may collect information such as IP addresses and log files. This is necessary for the functionality and utility of security programs to enable the investigation of any potential security incidents and generate insights on security threats.
We may use specialized tooling and other technical means to collect information at access points to, and in, IT systems and networks to detect unauthorized access, viruses, and indications of malicious activities. The information we collect may be used to conduct investigations when unauthorized access, malware or malicious activities are suspected, and to remove or isolate malicious code or content.